Privacy policy

Privacy Policy

1. Introduction

At Athena Home, we respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data. By using www.athenahome.in (“Platform”), you consent to the practices described here. If you do not agree, please do not use or access our Platform.

2. Information We Collect

  • Personal details such as name, date of birth, address, phone number, and email ID.
  • Payment details (bank account, credit/debit card information) collected with consent.
  • Behavioral and transactional data related to your use of the Platform.
  • Device information, browsing patterns, and location data (where applicable).

3. How We Use Your Information

  • To process and fulfill your orders.
  • To provide and improve our services and customer experience.
  • To communicate offers, promotions, and updates (with opt-out options).
  • To resolve disputes, troubleshoot problems, and prevent fraud.
  • To comply with legal obligations and enforce our Terms of Service.

4. Sharing of Information

We may share your personal data with:

  • Our affiliates, group entities, and trusted business partners.
  • Third-party service providers such as logistics partners and payment processors.
  • Law enforcement or government agencies when required by law.

5. Data Security

We adopt reasonable security practices to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, data transmission over the Internet is never fully secure, and we cannot guarantee complete protection.

6. Data Retention & Deletion

We retain your personal data only for as long as necessary to provide our services or as required by law. You may request deletion of your account at any time. Please note that we may retain limited data to prevent fraud or for legitimate business purposes.

7. Your Rights

  • You may access, rectify, and update your personal information.
  • You may withdraw consent for data use by contacting us (see below).
  • Withdrawal of consent may affect access to certain services.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the Platform or email, as required by applicable law.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

📧 support@athenahome.in
📞 Available: Monday – Friday, 9:00 AM – 6:00 PM